Refund & Returns Policy

Last Updated: March 2026

At Lashley London, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a straightforward, fair, and clearly outlined return and refund process.

This policy is accessible from product pages, checkout, and the main website menu, so you can review it before placing your order.

1. Returns Eligibility (30 Days)

  • You may request a return within 30 days of receiving your order.
  • Items must be unused, unworn, and returned in their original condition, including all packaging, tags, and accessories.
  • No restocking fees are charged.
  • Items marked as non-returnable on the product page cannot be returned for hygiene or safety reasons.

2. How to Initiate a Return

Returns can be initiated online or via email:

Online:

  1. Visit your Order History or My Account on our website.
  2. Select the item you wish to return.
  3. Click “Request Return” and complete the online form with:
    • Order number
    • Reason for return
    • Photos (if item is damaged or incorrect)

Email:
Alternatively, email us at info@lashley-london.com with the same information.

Once your return request is approved, you will receive detailed return instructions via email.

3. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.
  • We strongly recommend using a tracked shipping service, as we are not responsible for lost return parcels.
⚠️ Note: This wording is now consistent across product pages, FAQs, and this policy to avoid confusion.

4. Return Address

Send all approved returns to:

Lashley-London
34 Hunter St, Cardiff CF10 5GX, United Kingdom

5. Refunds (Processed Within 14 Days)

  • Once your returned item is received and inspected, you will be notified of approval or rejection.
  • Approved refunds are processed within 14 days to your original payment method.
  • Refund timing may vary depending on your bank or payment provider.
  • Partial refunds may be issued if items are not returned in their original condition.

6. Exchanges

  • Currently, we do not offer direct exchanges.
  • If you wish to exchange an item, please return it for a refund and place a new order.

7. Questions & Support

For further assistance:

    Customer Service Opening Hours:

    • Monday – Saturday: 9:00 AM – 6:00 PM
    • Sunday: Closed
    • Time Zone: GMT

    🕒 Response Time: We aim to respond to all inquiries within 24 hours on business days.